FREQUENTLY ASKED QUESTIONS

STAY

  • Full Moon Resort offers an eclectic array of accommodations from simple B&B style rooms to luxury cottages with panoramic views of the Catskill Mountains. To view the options, please visit:

    https://www.musicmasterscollective.org/lodging

  • Yes – if that person is also registered. We cannot hold a spot for someone unless they are registered. Roommates must select the same package and indicate each other as roommate preference on their registration form.

  • Music Masters Collective selects roommates based on age and gender identity.

  • Check in is at 3pm on arrival day and check out is at 11am on departure day. Due to Full Moon Resort’s busy event schedule, it is not possible to check in early or check out late.

    • Strings, tuner, strap, drumsticks, pedals, cables, etc

    • Writing utensils and paper/tablet for note taking and/or songwriting

    • Swimwear, Water Bottle, Flashlight, Bug Spray

    • Tent Campers: Don't forget a tent, sleeping bag, towels, etc.

    • Pre-Set Tent Campers: Your pre-set tent includes a queen size memory foam mattress pad, air conditioner, heater and outlet. These tents do NOT include any other furnishings or bedding.  You must supply bedding, towels. There are nearby deluxe multi-stall bathroom/shower trailer and private outdoor showers.

MEALS

  • Three meals a day, non-alcoholic beverages, and simple snacks are included. A modestly priced full bar will be open throughout the week that includes a great selection.

  • Yes – please indicate your dietary restrictions on your registration form. The Executive Chef will prepare a menu that accommodates everyone, at every meal. If you are kosher, please contact us at contact@masterscollective.org or (845) 254-8009 to make proper arrangements.

  • Complimentary coffee, tea, non-alcoholic beverages and light snacks are available 24/7 on the ground floor of the Valley View House.

GENERAL

  • Yes! We are very pleased to be able to offer a limited number of scholarships. Please keep in mind there are limited funds available and we hope to be able to disperse them to as many people as possible. Please only apply for the amount needed to make it possible for you to attend the event. To apply, please visit: https://www.musicmasterscollective.org/scholarship-form

  • Yes. You are required to e-sign and accept a waiver stating all recordings, footage and/or photos will be used strictly for personal use and not commercially. Instructors/Performers may request specific workshops or performances not be recorded.

  • Weather in the Catskills varies. In the summer months, you can expect warm days (low 70s to upper 80s) and cooler nights (lower 50s to upper 60s).  Click here for updated weather information

  • Yes, Full Moon has an onsite public charging station provided by an independent third party.

  • This event is designed for participants 18 years or older. The host facility, Full Moon Resort, does not permit minors without a legal guardian or other adult chaperone. If you are an adult attempting to register a minor or if you are a minor attempting to register, you must call Music Masters Collective for further details and to make appropriate arrangements: (845) 254-8009

  • Full Moon Resort Front Desk: (845) 254-5117

  • Due to the extensive planning and limited capacity, our events have a strict non-refundable policy. If you are unable to attend, you may sell or transfer your ticket to someone else. The original ticket buyer will need to notify us of the change and provide contact information for the new ticket holder in advance of their arrival. We strongly suggest purchasing order protection.

  • Order Protection is an add-on service available for purchase at checkout, intended to give you peace of mind when the unexpected happens. Purchasing Order Protection allows you to get a refund if you’re unable to attend an event for a covered reason. Order Protection details can be found here: Tixr Order Protection

  • Yes, payment plans are available through Tixr. A 20% deposit is due at the time of registration with monthly auto pay installments. Total balance is due 30 days prior to the event. Payment Plan details can be found here: Tixr Payment Plans

  • This means that the package of choice is currently sold out. You can select a different package type, or join the waitlist. Waitlist is a feature that lets you pre-authorize your card for purchase in case tickets for sold-out or high-demand packages become available. No more refreshing the page or constantly checking back for tickets. Simply pre-place your order, and Tixr Waitlist will handle the rest! Waitlist details can be found here: Tixr Waitlist

TRAVEL

  • Buy tickets for the Adirondack Trailways bus that arrives at 3:51pm in Big Indian. The Friday bus departs at 9:36am. For more information regarding bus travel, visit:http://trailwaysny.com/

    IF TAKING THE BUS TO BIG INDIAN: SIGN UP via the online Shuttle Sign Up Form to schedule a shuttle ride from the bus stop to Full Moon Resort

    • Arrival: 3:51pm in Big Indian on Check In Day. There is no shuttle service for any other arrival times or locations.

    • Departure: A shuttle will depart from the Full Moon Resort main parking lot at 9:10am on Friday. Please book the bus departing Big Indian, NY at 9:36am. There is no shuttle service for any other departure times or locations.

    • For more information regarding bus travel, and to book your tickets visit: http://trailwaysny.com/

    To sign up for a shuttle, visit: https://www.musicmasterscollective.org/shuttle

  • There are plenty of options to get to Full Moon Resort. For a detailed list, please visit:

    https://www.musicmasterscollective.org/travel

  • Full Moon Resort – 1 Valley View Road Big Indian, NY 12410

  • Yes. If you are denied entry into the United States or face travel restrictions that prevent you from attending the event, you are eligible for a full refund of your ticket purchase as long as you notify us within 14-days of the conclusion of the event.

VENUE

  • Guests may not send packages in advance. Full Moon Resort will refuse deliveries made for guests who are not currently on-site.

  • Designated smoking areas are available throughout the facility.

    Smoking is not permitted indoors anywhere. Please be mindful of other guests and do not smoke near windows, building entrances or on porches.

  • Yes, however, it may only be consumed in your private accommodation. Outside alcohol is not permitted in any of the common areas due to liquor license limitations.

  • Complimentary wi-fi is available throughout the facility.

  • There is no cell phone reception at Full Moon Resort or in Big Indian, NY.  There is excellent wi-fi throughout the facility as well as a complimentary landline telephone located in the library. iMessages, Skype, FaceTime, FB/IG Messenger all work well in place of a cellular network.

MUSIC

  • Non-musicians are more than welcome… and encouraged to attend!

  • Programming is developed to accommodate all ranges of playing. All workshops are optional and open to everyone.

  • Bring your instrument(s) if they fit! Amps, drums, and keyboards are not required.

CAMPING

  • Yes! You can purchase a camping ticket and select the RV add on option. You will park your camper in the Meadow camping area. There are no hook ups or electricity provided. There are nearby deluxe multi-stall bathroom/shower trailer and private outdoor showers.

  • This can be arranged on an as needed basis.

NOTES 

HOUSEKEEPING

is not provided daily. A room ‘refresher’ (towel replacement and garbage removal) will take place on Wednesday. Please notify the Front Desk if you do not want this service before 10am the day of the service. You may request trash removal or towels at the Front Desk at any time.

TELEPHONE

WiFi Calling is recommended. A landline telephone is located in the Valley View House Library. There are no telephones in accommodations and there is no cell phone reception in this area of the Forest Preserve).There is excellent wi-fi throughout the facility. iMessages, Skype, FaceTime, FB/IG Messenger all work well in place of a cellular network.

INTERNET

Public Computer is in the Lobby; Hi-speed WiFi is located in every building, covering the facility.

WEATHER

Please check the weather in Big Indian prior to your arrival and be sure to bring appropriate attire.

BRINGING YOUR OWN INSTRUMENT

You are encouraged to bring your own instruments. MMC and Full Moon Resort accept no responsibility for participant belongings and strongly suggests you bring your equipment back to your accommodation after using it. MMC has no storage facilities for personal instruments.